Terms and conditions of delivery

Delivery time 

• Since the products are not in stock but are produced according to the desired size after the ordering process itself, it takes 10 working days for the process of production. 

• The delivery of the product lasts on average: 1 day for the territory of the Republic of Serbia, 3-4 days abroad, with the exception of the Russian Federation, where it lasts from 6-10 days.

• Payment of ordered products is done exclusively in advance abroad, while for the Republic of Serbia besides this method it is possible to pay at delivery.   

After confirmation, the order enters the processing status.  After processing the order, you will be notified of your order status by e-mail.  It takes usually 2-3 working days for the order processing.  For all orders sent on Fridays and Weekends, the seller will contact you at the beginning of next week.  

Taking delivery
The selected courier service with which we cooperate (an external company that delivers goods for us), delivers the goods to the delivery address in the period from 08:00 to 16:00h. At that time, please ensure that there is a person at the address who can pick up the item.  When receiving a delivery, you need to check the package so that there are no visible damages.  If you notice that the transport box is significantly damaged and you suspect that the product may have been damaged, refuse the delivery and notify us immediately, by calling our phone number or by e-mailing us. If the shipment appears to be undamaged, please receive the goods freely and sign the couriers receipt.  The courier tries to deliver each shipment on two occasions.  The usual practice is that if a courier does not find you at the address, he will call you at the phone number that you left when creating an order, and try to define a new delivery term.  If he does not find you at the address for the second time, the shipment will be returned to us.  Upon a receipt of the shipment, we will contact you in order to determine the reason of unsuccessful delivery and agree about the new one.  

Delivery price
The delivery price is defined and clearly highlighted on the page Shopping Cart.     

By confirming the order, by clicking the CONFIRM button, you agree to the delivery terms.

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