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Dear customers, we inform you that according to the Law on Consumer Protection (Official Gazette of RS, no. 62/2014) purchase via our sales website is considered as distance selling.
The law of distance selling establishes the right of the buyer, who is considered a consumer (a person who purchases the product in order to meet his individual needs, not for the purpose of performing a professional activity), to give up the contract within 14 days from the date on which his product was handed over. When giving up, the buyer may, but does not have to, indicate the reasons why he gives up.
Form/Disclaimer statement produces a legal effect from the date it was sent to the trader.
You can download the form/statement of the cancellation HERE.
In case of a cancellation of a contract, the consumer is entitled to a refund or to a replacement for another product. The price is returned to the customer upon receipt of the product, and after it is determined that the product is undamaged and correct.
The buyer is obliged to return the product without delay and at the latest within 14 days from the date of sending the form for the cancellation. Upon expiration of a period of 14 days from the date on which the withdrawal form is sent, the product can no longer be returned.
When returning goods, it is obligatory to return it in the correct and unused condition and in originally undamaged packaging, whereupon the bill-delivery note which the customer had previously received with the order, must be attached.
Upon receipt of the product, it will be determined whether the product is correct and undamaged. The buyer is responsible for the defect or damage of the product resulting from inadequate handling of the product, i.e. the buyer is solely responsible for the reduced value of the product resulting from the handling of goods in an inadequate way, that is, exceeding what is necessary to establish its nature, characteristics and functionality. If it is determined that a defect or product damage has been caused by the fault of the buyer, the refund will be refused and the product will be returned to him at his expense.
The trader is obliged to refund the consumer, without delay, the amount paid by the consumer on the basis of the contract, and at the latest within 14 days from the date of receipt of the statement of the cancellation, and after receiving the product.
The cost of returning goods and money is borne by the buyer, except in cases where the customer receives an incorrect or wrong item.