Contact us by calling our phone number or send an e-mail with your bill/invoice number, your IDS (optional), your RSD current account number, and the name of the bank where you have your account. When you provide the necessary information, documentation will be created and along with the refund procedure forwarded to you at the e-mail address you left when creating the order.
“In case of product return and refund to a customer who has previously made a payment using any of the payment cards, either partially or in full, regardless of the reason for the return, JOVANA PETKOVIĆ PR is obliged to process the refund exclusively through VISA, EC/MC, Maestro, Amex, and Dina payment methods. This means that the bank, upon the merchant’s request, will initiate the refund to the user’s card account.”
You cannot send the ordered item to the addresses indicated in the invoice-dispatch note, without prior contact and agreement with the operators in the Online Store, which is listed above. Any such package will be returned to the sender on the cost of the sender.
